Case Studies from satisfied hotel and investment clients

Annette and Jeffrey Maffett, Owners
Sandhurst Hotel, Fort Pierce, FL

“The Providence Group never lets you down!! Truly, we know we are in good hands with you, and appreciate all you do and how you stay on top of everything!”

The Sandhurst Hotel is a 70 room independent hotel in Fort Pierce, FL. Newly reopened and debranded from a Holiday Inn Express after the 2004 hurricanes, the Sandhurst Hotel was ranked fifth out of seven area competitive hotels in Fort Pierce for RevPAR in 2006. The Providence Group was engaged at the end of 2006 to help increase market share, increase occupancy, and increase RevPAR as well as to control costs and spending.

At the end of the first year, occupancy increased from 43% to 55%. RevPAR increased from 54.90 to 62.32. Our RevPAR ranking grew from fifth out of seven to ranking first out of seven. The successful strategy was to drop rates to remain more competitive with area hotels, while still pricing strategically for waterfront location. Total revenues increased by $190,000 and GOP increased by $287,000 from 2006

Michael Fox, Owner
Drake Hotel, Oakbrook, IL

“Jed Heller and The Providence Group were recommended to us by fellow industry leader Greg Plank. It turned out to be the best thing that could have happened to us. The Drake Hotel, Oakbrook, ILL, has 160 guest rooms, with extensive food and beverage facilities. Heller has the ability to spot problems, break them down to their simplest point, and correct them fast! In addition to being nuts and bolts oriented he produces a plan based on tangible action steps that translates to tangible results!!

After one year with The Providence Group, we saw a 20% increase in gross operating profit. They are an excellent management company and it is my pleasure to recommend them to any owner looking to increase the value of their asset.”

Andy Patel, Owner
Anish Hotel Group, Inc.

“As owners of Mariott, Hilton, and Starwood Hotels, it is important that we optimize our market share in the various markets we are involved in and therefore get the best returns possible on our assets. I was not convinced that we were accomplishing this goal and spoke to an associate who had heard excellent things about The Providence Group. Jed Heller visited our properties and I liked his straight forward approach. We made a few changes almost immediately, and realized immediate results in guest satisfaction scores, franchise inspections and overall profitability. The Providence Group is excellent, and has been among my best investments. I highly recommend them.”

Chris Grater, Principle
Sleep Inn and Suites, Etowah, TN

“I wish we put The Providence Group in place upon opening three years ago. They came in put new management in place, brought accountability to every position, put in proper controls, and a sales and marketing plan in place that has yielded instant results. Heller takes ownership seriously, and has a way of ensuring it trickles down to each employee.

We have a beautiful Hotel, in a great tourist location, with a professional management company that knows how to optimize profitability. I feel very comfortable highly recommending them!”