Welcome To The Providence Group

We are a full service hospitality management company focused on serving the needs of institutional investment groups, hotels, and time shares.

With a talented team of professionals, led by Jed Heller, who has over 30 years of consulting and management experience, we bring the highest level of professionalism, accountability, and service to your property while delivering a superior experience to your guests. We strive to inspire, train, and motivate your employees, while aligning business practices in all areas to achieve your goals.

When you work with The Providence Group, you will find that our personalized service and our disciplined, no-nonsense business approach set us apart from other management companies.

With my experience in the hospitality industry, I can truly say that the combination of qualities that Jed possesses is a rarity today. I, along with Olshan Hotel Management, Inc., have benefited from these qualities and services. It has been my pleasure to have had Jed Heller and the Providence Group work for me, and it is my hope that you can share this pleasure in the near future. — John Dougherty

Jed was able to pass on his personal experience and knowledge. In site visits, Jed met with staff to discuss problems and resolve any potential difficulties. He has excellent communication skills and kept me, as President, advised of the operation of the property. At scheduled Board of Director’s meetings, Jed would brief the full board on the progress and management of the property. It was a personal pleasure for me to work with Jed Heller and The Providence Group. — H. Lohmann

Jed and The Providence Group talk and understand the lender and brand side. Jed can find and lead teams because they want to work for him, and he is driven to succeed for all parties involved. Too many management companies talk this game; Jed delivers the goods. — Don Farrell

I wish we put The Providence Group in place upon opening three years ago. They came in and put new management in place, brought accountability to every position, put in proper controls, and a sales and marketing plan in place that has yielded instant results. — Chris Grater

The Providence Group visited our properties and I liked their straight forward approach. We made a few changes almost immediately, and realized immediate results in guest satisfaction scores, franchise inspections and overall profitability. — Andy Patel

The Providence Group was very professional, knowledgeable, and there to serve the clients best interest. — The Board of Directors of the Trust operating The Balsams Hotel and Lodge in Dix Hills,NH

The Providence Group never lets you down!! Truly, we know we are in good hands with you, and appreciate all you do and how you stay on top of everything! — Annette Maffett

Jed Heller and The Providence Group conducted themselves with utmost professionalism, character, and integrity. We highly recommend them. — S. Bruce Coates

This is a long and bizarre story of my involvement intractably linked to a distressed hotel where there appeared to be no exit. Jed became the instrument leading to a solution… I have no idea what will happen next, but I am confident that Jed came as a gift from heaven, that he was well bred and educated, that he is the reincarnation of Peter Drucker, and I think we are going to be life-long friends. — William H. Northwall

Jed Heller and The Providence Group came to us highly recommended. We brought them in as consultants for their expertise in human resources and team building, professional development and sales training. We are very pleased with their approach and they met our expectations in every area. I highly recommend them for their skill set and professionalism. — Nick Massa

The Providence Group was engaged at the end of 2006 to help increase market share, increase occupancy, and increase RevPAR as well as to control costs and spending. At the end of the first year, occupancy increased from 43% to 55%. RevPAR increased from 54.90 to 62.32. Our RevPAR ranking grew from fifth out of seven to ranking first out of seven. The successful strategy was to drop rates to remain more competitive with area hotels, while still pricing strategically for waterfront location. Total revenues increased by $190,000 and GOP increased by $287,000 from 2006. — Jeffrey Maffett